1. Type of product applied
Only applicable to full-priced products purchased at bizsplus.com online sales channel
2. Time to change products
Within 7 days of purchase. (Products purchased at stores and supermarkets will depend on the policy of the seller.)
- Date of purchase: Is the date written on the application when the customer receives the goods.
3. Conditions of product change
- Unused products are still in packaging, 100% new and have technical errors due to production.
- Products meet the conditions of Product Change Time.
- The product is not dirty, dirty, damaged by external agents after purchasing the product.
- Goods identified as originating from bizsplus.com online sales channel
Product does not accept exchange:
- The product has been removed from the packaging or used
- Product is over the change period
- Products with abnormal signs due to external impacts such as collisions, friction with hard objects that scratch and damage
- There are no invoices or documents proving to have been purchased through bizsplus.com online sales channel
- Products that fall into the category of discounts, promotions, in the monthly discount program, inventory liquidation.
4. Value of barter
- Innovative products will have equal or greater value than previously purchased products.
- In case the new product has a higher value, the customer has to pay the extra amount.
5. Process of handling barter procedures
- Customers contact support online or via Customer Service Center of Bizs + 1800 6226 (branch 2)
- Customers deliver goods to Customer Care Department according to company address.
- Bizs+ employees will check the status of products and proceed to exchange goods with cases where the products meet the criteria of barter policy in the committed policy.
- After conducting verification, BizS + staff will contact by phone or email to confirm the exchange information.
- The process of handling barter procedures is carried out within 3 - 7 days from the time Bizs+ receives all information and documents prescribed by customers.
6. Regulations on calculation of shipping charges
For all technical error products: The company bears a 2-way shipping fee.